Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Warranty

  • Our team of qualified professionals will try their best to respond to your help inquiries within approximately 1 hour. If, however, the situation you have encountered calls for aid from our Admin =Dept,= we are going to forward the ticket to the technician in charge and will submit a note to notify you.

  • Top quality support service

  • Professional Customer Assist Service

  • Our tech assistance team is going to be on duty for you 24x7x365 to to handle all help request tickets that you send. We offer client support for all software that are pre–configured on your hosting server. These include our in–house made Hosting Control Panel, the preferred OS and the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A descriptive and routinely updated collection of articles is built into our custom–built Hosting Control Panel. It offers quick tips on how to conduct all of the necessary site managing tasks. The Help zone provides descriptive how to articles and step–by–step video tutorials. You can open the Help area by hitting the Help or Video buttons in the upper right side of each Control Panel section.