Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Time Guarantee

  • We provide a sixty–minute response time warranty for every support ticket or e–mail that you send to the client care staff. We will rapidly answer all common queries and forward the case to our sysadmins if additional assistance is needed. If you order the Managed Services package, we will execute any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Top–Quality Help Desk Service

  • Our customer support staff will be available to you 24/7 should you need assistance working with our Hosting Control Panel or with any of the apps that we pre–install on your behalf on the dedicated hosting server. And if you require assistance tackling the daily admin tasks on your dedicated web hosting server, you can take a glimpse at our Managed Services package, which includes data backup hard drive storage space, Operating System updates every week, installation and problem troubleshooting services, server monitoring and rebooting services, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel has been preinstalled for each dedicated web hosting plan. Among its functionalities is a very convenient integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most of the help articles also video versions that show all the tasks that you can carry out in a very illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.