The availability of the customer and technical support that a cloud website hosting company offers will tell you a lot about the services which they offer too. In case you're allowed to use only e-mails or tickets, you have most likely come across some reseller and not the actual web hosting provider. If this is the case, you'll probably have to wait for a few days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get hold of the real website hosting company for additional help. When the provider can provide different options for communication with short response time available at any time, they are almost certainly the top provider, not just a reseller. So you'll take advantage of timely assistance and top-notch support because they'll have instant access to the servers where your account is. No matter what the problem - technical or sales, it is always better to be able to contact your website hosting company directly through your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance without delay, that's why our cloud website hosting services include 24/7 support along with various means of communication. If you don't have an account yet, you can give us a call or take advantage of our live chat and consult with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up obtaining a service which you can't use effectively. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires more analysis. Unlike the vast majority of suppliers out there today, we answer to all the tickets within the hour, so you won't need to wait for an entire day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to get prompt assistance, especially when your web site is not functioning effectively for some reason. All our semi-dedicated servers come with 24/7 customer and tech support, so that in case anything happens, you'll be able to use several methods to contact us - telephone line with several local numbers internationally, live chat, email messages and tickets. The first two options are for pre-sales, billing and general issues, so in case you don't have an account yet, for example, you can find more info about our services, or we can assist you with less complex technical issues. The second two methods are for strictly technical problems or everything which is more time-consuming as it's much easier to follow the correspondence between you and our tech support team. The guaranteed max reply time for them is just 1 hour, the typical one - 15-20 min, therefore you will not have to wait for an entire day in order to receive assistance as you may need to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
When using our VPS plans, you'll never have to wait for more than 1 hour in order to get help for any situation that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all the tickets which you open from your billing Control Panel or e-mail messages which you send to our technical support team. We also have local telephone numbers in several countries around the world and a live chat service where we will help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so no matter what your question or problem is, there's always someone to help you quickly. In case you need assistance with third-party software, which you cannot install or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we provide for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through our company, you are able to contact us at any time using various channels and the maximum time that you will need to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of common questions or you'd like to know more about our solutions before you order, you may also use our live chat or you could call one of the local numbers that we have in different countries worldwide. In case you're looking for help with third-party software that you can't deploy or operate properly, you can add the Managed Services upgrade to your package and our system administrators will assist you.