Despite the fact that this is not the keyaspect for you to distinguish a reliable cloud website hosting provider from a bad one or a reseller from an actual supplier, the option to call and speak with a live person is an indicator that you are not dealing with a one-person company and that you can get in touch with someone whenever you're looking for support. The phone support for hosting services may vary from standard to dedicated, which means that the problems that can be resolved through a phone call differ depending on the particular provider. In the general case, these issues are more basic and feature billing or 1st level tech issues because more difficult matters often require a support ticket where both you and the administrators can track what is going on with a specific issue. However, the option to call your service provider will save you lots of time and efforts for the numerous tiny problems that will eventually appear at the time you manage your website hosting account.
Phone Support in Cloud Website Hosting
As we have live phone support 14 hours daily, you have the option to contact us and consult with our customer support agents to find out more about all Linux cloud website hosting that we supply and ensure that our servers meet the system requirements for your websites prior to purchasing anything. For your benefit, we now have phone numbers on as many as 3 different continents so that you are able to call the one closer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you will be able to call about general and billing issues, and even about some tech issues. In case the problem is strictly technical or it needs more time to investigate, you will have to employ our ticketing system, which will allow both you and our technical support crew to monitor the info supplied by each side.
Phone Support in Semi-dedicated Servers
If you need more information about the semi-dedicated servers that we supply, you will be able to call any of the three support phone lines that we have worldwide - in the United States, the United Kingdom and Australia. Thus, you're able to check ahead of time whether our services are suitable for your websites. If you are already our client and you own a semi-dedicated account, you have the option to get in touch with us on the phone for fourteen hours a day about any kind of billing or common issues. For strictly technical problems you will need to use our ticketing system to communicate with our technical support as someproblems just need extra time to be taken care of, still we can help you over the phone with lots of minor technical issues as well, saving you efforts and time.