If you ever face a problem with your site and are incapable of resolving it on your own, ask the web hosting company’s customer support team to assist you to bring the site back online. A quick solution would be the most optimal scenario, but lots of companies answer within 24 hours or even more, especially if you’re dealing with a reseller. Even if the problem can be sorted out easily, your site may not function satisfactorily or may not be reachable at all for a prolonged time interval, so you may lose potential clients because it is rather unlikely that anybody will be happy to return to a site that is inoperational. That being said, you need to make sure not only that you can get in touch with your hosting company, but also that they can respond and assist you in a timely manner. If a software application update doesn’t go smoothly or you delete something by chance, for instance, the site should be fixed quickly in order to prevent prolonged unavailability.
One-Hour Response Guarantee in Cloud Website Hosting
If you are using one of our Linux cloud website hosting and you have a question or run into a certain predicament, you can contact us 24-7 by submitting a support ticket or by writing an email and we promise that you will get a reply in less than 1 hour. In case the issue can be resolved, we’ll do it before we reply, while if there’s something that you need to do on your end, we’ll provide you with all the needed info – what settings to check, what possible solutions to try, and so on. Typically, you will get an answer within no more than half an hour, which implies that waiting around for hours and hours on end or even for more than 1 day to obtain assistance is something unthinkable. Our one-hour response time guarantee applies to any query that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take full advantage of our extra-fast support service. You’ll obtain a response to any ticket submitted from the web hosting Control Panel or email sent to our technical and client support staff in less than one hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. Often, it takes substantially less time to examine and resolve a problem. We will give you more information if the solution involves something that needs to be done on your end. In case you touch base with us during official holidays or weekends, the response time will be exactly the same and because of the fact that our support team is available to you 24 hours a day, 7 days a week, 365 days a year, you will obtain timely assistance for any general, billing or technical issue irrespective of what time of day or night it is.