A live chat is one of the several ways of communication supplied by some web hosting providers as part of their support service. Depending on the supplier, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is quicker as compared to a support ticket and it'll make it less likely to misspell or misunderstand a word in comparison to a phone call with an agent. What's more, if the problem that you experience requires some time to be investigated and resolved, you will be able to do something different at the same time instead of just waiting, like you'd have to do if you call. Also, you can use a live chat support service free of cost provided that you have Internet accessibility even when your hosting provider is situated in another country and they do not have a local telephone number that you can call.
Live Chat Support in Cloud Website Hosting
We provide a live chat assistance service for all of the Linux cloud website hosting that we offer and we're able to help you with almost everything live. In case you do not have an account with us yet, we can give you more info about the packages so as to help you to select the most appropriate plan. In case you are an existing customer, we can help you with any general or billing issue as well as with various common tech troubles, such as an email address installation in a desktop email client. When you can't phone us for some reason or you are in a country where we do not have a local telephone number, the live chat is the best way to contact us. Of course, some troubles require longer time to analyze and test, which means that you will need to open a ticket to our technicians, however, we will save your time and assist you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we offer with all our semi-dedicated servers, you will be able to get the the right answers for any questions you have or have numerous troubles dealt with very quickly. The service is accessible each and every day, so that you are able to talk to an agent even on holidays and weekends. In case you are unsure which package is better for your sites or if our cutting-edge cloud hosting platform matches some system requirements, you may join the live chat before buying anything. In case you are a present customer, you're able to receive more details about account settings, billing issues and various common tech problems you may encounter, for example if you cannot install an email account in a client on your personal computer. The live chat will save you time and effort regardless where you are or when you get in touch with us.