A ticketing system is the most common medium of correspondence that web hosting providers offer to their customers. It is typically part of the billing account and is the fastest way to tackle a problem that requires a certain amount of time to investigate or that has to be escalated to a server administrator. In this way, all replies contributed by either side will be kept in one and the same location in the event that somebody else wants to work on the problem at hand and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which suggests that you’ll have to sign in and out of at least two accounts in order to complete a certain procedure or to reach the company’s customer care team. In case you want to manage a couple of domain names and each one of them is hosted in its very own account, you will have to use even more accounts at the same time. Furthermore, it could take substantial time for the provider to respond to your ticket requests.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our Linux cloud website hosting is not separate from the web hosting account. It’s included in our all-embracing Hepsia hosting Control Panel and you will be able to access it whenever you wish with just a couple of mouse clicks, without logging out of your hosting account. The ticketing system features a quick-search field, which will help you trace virtually any ticket that you’ve already posted, if necessary. Furthermore, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to deal with a particular issue even before you actually send a ticket. The response time is no more than 1 hour, which suggests that you can get timely assistance at any specific moment and in case our customer service staff recommends that you do something within your account, you can do it straight away without the need to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was created with one objective in mind – that you should be able to manage everything connected to your account from one single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a query or chance upon a difficulty, you can contact our help desk staff momentarily without having to go to a totally different admin interface. You can browse your files or check different settings within your account whilst sending a new ticket or reading the reply to an old one. In case you have multiple tickets and you would like to find a particular one, you can use the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you will get a response within the hour regardless of the nature of your query or problem.